Returns & Exchanges
Returns or exchanges are accepted within 3 days from the date of receiving the product.
Returns and exchanges are eligible for:
- Store credit for future use
- Item exchange of equal value
Products must be returned in original, unused condition, in original packaging, and brought to our store by the customer.
Items Not Eligible for Return or Exchange
The following items are not eligible for return or exchange:
- Custom-made or specially modified products, including upholstery and woodwork changes
- Used or altered items
- Items returned without valid proof of purchase
- Items returned after the 3-day period
- Gift cards or digital vouchers
- Products returned damaged or incomplete, unless the issue is our fault
Refund Policy
Refunds are processed only for defective or incorrect items when repair or replacement is not possible.
Examples include:
- Manufacturing defects
- Damaged products delivered
- Wrong items delivered due to our mistake
Approved refunds will be processed within 7 days, subject to the applicable bank’s processing policy.
Refunds will be issued through the original payment method or bank transfer, where applicable.
Delivery charges will be deducted from refunds requested after delivery.
General Terms
Return and exchange requests must be made within the applicable 3-day period.
Customers must contact Art and Craft Furniture through WhatsApp within 72 hours if they wish to request a return, exchange, or refund.
Customer support enquiries will be responded to within 24 to 72 hours.
Customers are responsible for ensuring product delivery access, including doors, lifts, stairways, and other access requirements.
How to Request a Return, Exchange or Refund
Please contact Art and Craft Furniture through WhatsApp and provide your order number along with the details of your request.
Please use WhatsApp for all return, exchange, and refund requests.
- WhatsApp: +971 58 946 6300
Return Address
All returns must be made in person. Customers are responsible for return shipping or transportation costs unless the product is faulty or incorrect.
