Order Cancellation Within 72 Hours
You may cancel your order within 72 hours (seventy-two hours) from the time of placing the order.
Cancellations requested within this period are eligible for a full refund.
Cancellation requests must include your order number and should be submitted through WhatsApp.
Cancellations After 72 Hours
After 72 hours, orders are processed and prepared for dispatch.
Once processing has started, cancellation requests will not be accepted.
No refunds will be issued after this period.
Early Delivery Requests
If you request delivery earlier than the originally indicated delivery timeframe:
- Your order may be prioritized for expedited processing.
- Once expedited processing has started, the order is considered final.
- Such orders are not eligible for cancellation or refund.
Orders Within the Delivery Time Frame
If an order is placed within a specific delivery window and you request cancellation during this period:
- The order cannot be cancelled or refunded.
- This includes cases where an earlier delivery date is selected after order confirmation.
Custom & Made-to-Order Items
Custom-made, personalized, or specially modified products cannot be cancelled once confirmed.
Production begins immediately after order confirmation.
All such orders are considered final and non-refundable.
How to Request a Cancellation
Cancellation requests must be submitted through WhatsApp.
Please provide your order number and relevant details when contacting our team.
For any cancellation requests or assistance, please contact us:
Tel:+971-43978646
WhatsApp:+971-589466300
