FAQ
Ordering
How do I place an order?
Simply browse our collection, add your desired items to the cart, and proceed to checkout. Once payment is confirmed, you will receive an order confirmation email.
Do you offer custom furniture?
Yes! Many of our designs can be customized in size, fabric, color, or material. Contact our support team with your requirements.
How do I know if an item is in stock?
Product pages display stock availability. Items marked “In Stock” ship quickly, while “Pre-Order” products display an estimated delivery date.
Can I request a fabric/wood sample before ordering?
Yes, we offer material swatches for select furniture pieces. You can request samples through the product page or via customer support.
Do you offer bulk or trade discounts?
We provide special pricing for interior designers, contractors, and bulk orders. Contact us for trade account details.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Payment
What is your shipping policy?
Shipping fees vary by product size and location. Most furniture is delivered through a specialized service that includes careful handling and scheduled delivery.
Is my payment information secure?
Yes. Our store uses Shopify’s secure payment gateway with full PCI compliance to ensure your information is safe and encrypted.
Do you offer instalment or financing options?
Yes, we offer instalment payments through Shop Pay and other financing partners, depending on your location.
You can also use Tabby and Tamara.
Shipping, Delivery & Tracking
We use all major carriers and local furniture-delivery partners. You’ll be asked to select a delivery method during checkout.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Depending on your region, additional local payment options may be available.
Do you ship internationally?
Yes, we ship to many countries. International rates and delivery times will be shown at checkout.
How long does delivery take?
In-stock items deliver within 3–10 business days depending on your location. Custom-made or pre-order items include the estimated delivery window on the product page.
Do you offer white-glove delivery?
Yes, select items include white-glove delivery where our team will bring the item inside, unbox it, and remove packaging materials.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can track your order anytime through your account.
What should I do if my furniture arrives damaged?
Please inspect your item upon delivery. If damaged, refuse the delivery or contact us within 48 hours with photos. We will arrange a replacement or repair immediately.
Returns & Exchanges
What is your return policy?
Most items can be returned within 30 days of delivery as long as they’re unused and in original packaging. Custom-made items are non-refundable.
How do I request a return or exchange?
Simply contact our support team with your order number. We’ll arrange pickup and provide a shipping label if applicable.
Are return shipping costs covered?
Return shipping costs depend on the reason. If the item is defective or damaged, return costs are fully covered. For preference-based returns, fees may apply.
Can I exchange for a different size or color?
Yes, exchanges are available for eligible products. Reach out to our support team to check stock before proceeding.
Product Information
What materials are your furniture products made from?
Our items are crafted from high-quality materials such as solid wood, engineered wood, premium fabrics, leather, and metal. Product pages list detailed specifications.
Do your furniture products require assembly?
Many items arrive fully assembled, while some require minimal assembly. All required hardware and tools are included.
How do I care for my furniture?
Each product includes care instructions. In general, avoid direct sunlight, use coasters, clean spills immediately, and dust regularly with a soft cloth.
Are the colors in the photos accurate?
We aim for accurate representation, but lighting and screen settings may cause slight variations. Fabric or wood samples are available upon request.
What if my furniture doesn’t fit my space?
Please check dimensions carefully before ordering. Our product pages include detailed measurements. We’re happy to assist with sizing questions.
Warranty & Support
Do your furniture products come with a warranty?
Yes, most products include a 1 year warranty depending on the item. Warranty details are listed on each product page.
What does the warranty cover?
Our warranty covers manufacturing defects, structural damage, and workmanship issues. It does not cover normal wear and tear or misuse.
How do I file a warranty claim?
If you experience an issue, contact our support team with photos and your order number. We’ll review the claim and arrange repair or replacement.
How can I reach customer support?
Our team is available via email, live chat, or phone. Visit our Contact page for support hours.
Store Policies
Do you offer price matching?
Yes, we offer price matching for identical items sold by authorized retailers. Contact us before purchasing to verify eligibility.
Do you charge sales tax?
Sales tax is calculated based on your delivery address and displayed at checkout.
Get in touch
Have questions about your order, or a general enquiry?
