Wewant you to be satisfied with your purchase. If for any reason you are not, we allow returns or exchanges within 3 days from the date of purchase. A valid proof of purchase (receipt or invoice) is required for all returns.
Returns and exchanges are eligible for:
Store credit for future use
Item exchange of equal value
Returned products must be in original, unused condition and brought back to our store by the customer. Items must be packed securely in their original packaging.
Items Not Eligible for Return or Exchange
The following items are non-returnable and non-refundable:
Custom-made or specially modified products (including upholstery and woodwork changes)
Pre-orders and made-to-order items
Discounted or clearance sale items
Items that have been used or altered
Any items without a receipt or returned after the 3-day return window
Note: Delivery, shipping, and installation charges are not refundable under any circumstances.
Refund Policy
Refunds will be considered only for defective or incorrect items, and only when a repair or replacement is not possible.
Examples where a refund may apply:
Items that arrive with a manufacturing defect
Products that are delivered damaged
Wrong items delivered due to our mistake
Refunds are processed within 7 to 14 working days. A 3% service fee will be deducted from the total refund amount to cover payment processing charges.
Refunds will be made using the original payment method or via cheque, depending on the case.
Please note: If a return or refund request is made after delivery, the delivery charge will be deducted from your refund.
General Terms
Our return/exchange window is 3 days from the date of purchase. No requests will be accepted after this period.
It is the customer’s responsibility to ensure the product can be delivered to the intended space, including access through doors, lifts, and stairways.
Products returned damaged, used, or incomplete (unless due to our fault)
Returns made after the allowed 3-day period
Gifts
If the item was marked as a gift and shipped directly to you, we will issue a store credit voucher upon return. If the gift was purchased by someone else and delivered to you, the refund will be issued to the original buyer.
Return Address
All returns must be made in person to: 📍 Art and Craft Furniture Al Qouz 4, Al Asayel Street, Dubai, UAE
Customers are responsible for the return shipping or transport costs unless the item is faulty or incorrect. Shipping, delivery, and handling fees are non-refundable
