We ensure that our customers are happy with our products. However, if you are not happy with the purchase due to reasons like the product not fitting into the area of your home or Any manufacturing defect in that case returns can be accepted it meet following terms & Conditions:
. Before Delivery If you are not 100% happy with our products, we'll ready to exchange or you can select return item and we'll ready to give refund or credit not before delivery within 3 days from date of purchase. if you select refund that case card charges 2.75% will deducted & then Refund will be made by cheque this will take time 10 to 15 days from date of request.
. you need to inform us by email to artfurnitureuae@gmail.com maximum within 24 hours of receiving the piece that you want to return it.
. The Item must be Returned the Art and craft furniture stores with in 7 days from date of delivery.
. Any purchased item must be unused and same condition that you received it.
. Kindly keep and present your original receipt/invoice upon request.
. If Products are Custom order, special order, modified, color change, not in its original condition, damaged, missing part will not eligible for exchange, credit note& refund.
. The Art and craft furniture not accept any claims of damages once items have been delivered and signed by the customer.
. After Delivery you want to exchange then within 7 days of delivery, you need to bring that item back in store and we'll exchange it or you can get credit note valid for 12 months collection or Re-delivery of products is chargeable 150 AED.
Shipping charges, custom fees, packing Chagres and taxes if any that are incurred at the time of purchased that are nonrefundable.
Delivery charges is NON-refundable.
WARRANTY
Our all products have 1 year warranty for manufacturing defect or wood worm(expect leather items,rugs, carpet Small decorative items)
Some Natural features are not considered as Manufacturing defect like following
. Normal wear & tear in wood after usage
. color variation, wood grains and wood texture
Our all products are fumigated and Seasoning Treatment with certified company’s there 99.00% no chance but if still happen.we'll immediately fix or exchange it for you without any charge with in a Year from date of Purchase.